NSW Office of Fair Trading (OFT)
Finding Information About Builders
To find information about builders on the OFT website, follow these steps:
- Go to the OFT website and click the “Check our licence registers” button on the homepage.
- Select the category “Contractor & Tradespersons” on the category page.
- Enter the builder’s name or licence number in the search bar.
- Review the search results to find the relevant information about the builder.
The OFT website provides various types of information about builders, including their licence status and complaints filed against them. Homeowners should pay close attention to any complaints filed against a builder, as this information can indicate potential problems or issues with the builder’s work.
Complaints are made by consumers who have experienced issues with a builder’s workmanship, communication, or other aspects of their service. The OFT website has a complaints register that lists down the businesses that have 10 or more complaints lodged against them with the OFT in one month. Homeowners should review this information to get a comprehensive understanding of a builder’s history and potential risks.
Once you’ve found information about complaints against the builder on the OFT website, it’s important to know how to interpret the information. Complaints can vary in severity, from minor disputes to serious breaches of consumer protection laws.
When interpreting complaints, it’s essential to consider the context of the situation. For example, a builder may have received a caution for a minor breach that was quickly resolved, or they may have a history of more serious complaints.
It’s also important to consider the potential implications of different types of complaints. For instance, a builder who has had their licence suspended or cancelled may not be able to work as a builder until the suspension or cancellation is lifted.
Verifying Builders' Information on the OFT Website: Key Takeaways for Homeowners
It is essential for homeowners to verify a builder’s licence and insurance before hiring them for any construction project. The Office of Fair Trading (OFT) website provides a valuable resource for homeowners to access information about builders, including complaints. Key takeaways from this article include the step-by-step instructions for finding builder information on the OFT website, understanding complaints, and interpreting their implications. We strongly recommend homeowners to check the OFT website before hiring a builder to avoid potential issues.
As a bonus, we recommend downloading our “Builder License and Insurance Verification Checklist,” which will assist homeowners in making informed decisions when it comes to choosing the right builder for their project. As an experienced construction lawyer in NSW, I have seen the importance of taking proactive steps to protect your investment and avoid unnecessary disputes with builders.