NCAT hearings are done if even alternative dispute resolution techniques are not enough to resolve the dispute, such as conciliation. In the hearing, a member of the tribunal will hear both parties’ sides on the situation.
Each party would have to present their point of view of the situation and raise any issues that led to the dispute. They should have the corresponding evidence supporting their claim as well. Note that NCAT members standing before the parties involved are usually addressed by their surname, with either “Mr.” or “Ms.” as a prefix.
After hearing both sides, the Tribunal Member should make a decision and enforce a legally binding order. These NCAT appeals and other decisions are published on the Caselaw website. The parties could either comply with the decision, apply set aside this decision, or appeal an order to the Internal Appeals Board.