In recent years, the Australian government has been trying to cut down on carbon emissions by encouraging homeowners to switch to solar power. As a result, many homeowners have opted to install solar panels on their roofs, with the hope of not only reducing their carbon footprint, but also saving money on their energy bills.

However, the rapid growth of the solar industry has also led to an increase in complaints about installation and warranty issues. This has resulted in a number of legal cases being brought against solar panel companies, including the case of Bell Solar Pty Limited T/as Sunboost v Anderson [2021] NSWCATAP 278.

Legal Issues and Analysis

The case of Bell Solar Pty Limited T/as Sunboost v Anderson [2021] NSWCATAP 278 raises several legal issues that homeowners should be aware of when dealing with solar panel companies.

First, the case highlights the importance of carefully reviewing contracts before signing them. Homeowners should be aware of any clauses or terms that may be disadvantageous to them, such as a lack of warranties or guarantees. In this case, the tribunal found that Sunboost had failed to provide Mr. Anderson with adequate warranties and guarantees for his solar panel installation.

Second, the case shows how important it is to learn about a solar panel company before buying from them.Homeowners should take the time to research the reputation and track record of any company they are considering and should be wary of any company that has a history of consumer complaints or legal disputes. In this case, Mr. Anderson alleged that Sunboost had made false representations about the quality and performance of their solar panels, which the tribunal found to be misleading and deceptive conduct under Australian consumer law.

Third, the case highlights the importance of seeking legal advice if a dispute arises with a solar panel company. Homeowners who have concerns or questions about how their solar panels were installed should not be afraid to seek legal advice from a building and construction lawyer, especially if they feel like they were treated unfairly or dishonestly. In this case, Mr. Anderson’s appeal to the tribunal was successful. This was partly because he had a lawyer to represent him and because his case was well thought out.

Overall, the case of Bell Solar Pty Limited T/as Sunboost v Anderson [2021] NSWCATAP 278 serves as a reminder to homeowners of the legal issues and risks involved in purchasing and installing solar panels and underscores the importance of careful research, contract review, and legal representation in protecting their interests.

Court Decision and Ruling

In the case of Bell Solar Pty Limited T/as Sunboost v Anderson [2021] NSWCATAP 278 the court ruled in favour of the homeowner, Mr. Anderson. The court found that Bell Solar Pty Limited T/as Sunboost engaged in misleading and deceptive conduct, breached the Australian Consumer Law, and failed to comply with consumer guarantees.

As a result, the court ordered Bell Solar Pty Limited T/as Sunboost to pay Mr. Anderson the sum of $8,821.69, which includes the cost of the solar panel installation, the cost of repairing the damage caused by the installation, and compensation for the stress and inconvenience caused by the company’s conduct.

The court also ordered Bell Solar Pty Limited T/as Sunboost to remove the solar panels from Mr. Anderson’s roof and reimburse him for the cost of removal.

The court’s decision in this case sets an important standard for the solar panel industry and sends a message to other businesses that they need to follow consumer protection laws and do business in an honest way.

Implications and Takeaways

Solar panel companies must follow all consumer protection laws and rules. If they don’t, they could get in trouble with the law.

Before buying solar panels, homeowners should do a lot of research on the company, such as reading reviews and looking for any legal cases or complaints.

Homeowners should thoroughly review and understand any contracts before signing them, and they should seek legal advice if necessary.

Consumers have the right to seek compensation for damages incurred as a result of a company’s failure to meet contractual obligations or provide adequate services.

The case serves as a reminder for companies to prioritise customer satisfaction and ensure that they meet all legal obligations, as failing to do so can have severe financial and reputational consequences.


In conclusion, the case of Bell Solar Pty Limited T/as Sunboost v Anderson [2021] NSWCATAP 278 serves as a cautionary tale for both solar panel companies and homeowners. It highlights the importance of clear and transparent contracts as well as the need for thorough research before entering into any agreement. Homeowners should take the time to carefully review contracts before signing them and seek legal advice if they have any concerns or questions. 

On the other hand, solar panel companies should ensure that their contracts are fair, transparent, and compliant with consumer protection laws. Ultimately, this case serves as a reminder that a little bit of research and preparation can go a long way in preventing disputes and protecting both parties’ interests.